1. Returns

• Eligibility: Returns are accepted within [30 days] of receipt. Items must be in original condition and packaging. Certain items, like [opened or custom products], are non-returnable.
• Process: To return an item, contact us at [Customer Service Email] to get a Return Merchandise Authorization (RMA) number. Ship the item to the address provided. Return shipping costs are the customer’s responsibility unless the item is defective.

2. Refunds

• Method: Refunds will be processed to the original payment method.
• Timeline: Allow [7-14 business days] from receipt of the returned item for processing.

3. Damaged or Defective Items

• Procedure: If an item is damaged or defective, contact us immediately at [Customer Service Email]. We will arrange for a replacement or a full refund and cover return shipping costs.

4. Cancellations

• Order Cancellations: Orders can be canceled within [24 hours] of placement. Cancellations after this period may not be possible.